Cleaners Balham Privacy Policy
This Privacy Policy explains how Cleaners Balham collects, uses, stores, and protects your personal data when you use our cleaning services. It applies to all Cleaners Balham customers located in our service area, including prospective, current, and past customers. We are committed to processing your personal data lawfully, fairly, and transparently in accordance with the United Kingdom General Data Protection Regulation and related data protection laws.
Data Controller
For the purposes of data protection law, Cleaners Balham is the data controller in relation to the personal data we collect about you. This means we determine the purposes and means by which your personal data is processed.
Types Of Personal Data We Collect
We may collect and process the following categories of personal data about you when you enquire about, book, or use our services, or otherwise interact with us:
Identification and contact details such as name, home address, service address, billing address, and communication preferences.
Communication details such as correspondence, messages, and notes relating to your enquiries, bookings, feedback, and complaints.
Service information such as property type and size, access instructions, cleaning preferences, and service history.
Booking and transaction data such as booking dates and times, services requested, prices, discounts, and payment status. Payment card details are processed by secure third-party payment providers and are not stored by us beyond what is necessary to identify your transaction.
Technical and usage information where applicable, such as basic device or browser information and general usage data relating to how you access our website or online booking tools. This may include approximate location information derived from your device or IP address to help us serve customers in our area.
Marketing and consent information such as records of whether you have opted in or opted out of receiving marketing communications from us.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, create or update a customer profile, provide feedback, or communicate with us by any channel.
We may also receive limited personal data from third parties who provide services to us, such as payment processors, booking platforms, or marketing partners, where this is necessary to manage your booking or respond to your requests.
Lawful Basis For Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Contract: We process your personal data to enter into or perform a contract with you, including to provide cleaning services, manage bookings, take payment, and communicate with you about your services.
Legal obligation: We process certain data to comply with legal and regulatory requirements, such as record-keeping, accounting, tax obligations, and responding to lawful requests from authorities.
Legitimate interests: We may process your personal data for our legitimate business interests, provided your interests and fundamental rights do not override those interests. These interests include managing and improving our services, ensuring service quality, handling customer enquiries, preventing fraud, and maintaining business records.
Consent: Where required by law, we rely on your consent, for example for certain types of marketing communications or optional analytics. You can withdraw your consent at any time by contacting us or using any applicable unsubscribe options.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide, manage, and improve our cleaning services, including scheduling and completing bookings, adapting services to your preferences, and ensuring reliable service delivery.
To communicate with you about enquiries, bookings, cancellations, rescheduling, service updates, and customer support.
To handle complaints, disputes, and customer feedback, and to monitor and improve service quality.
To process payments, issue invoices, confirm payment status, and maintain financial records.
To manage our relationship with you, including sending important service notices, policy updates, and information that may affect your bookings.
To carry out internal reporting, business planning, and service optimisation, including analysis of booking patterns and customer needs.
To send you marketing communications about our services where we are permitted to do so by law or where you have given your consent, and to respect your preferences regarding such communications.
To comply with our legal and regulatory obligations and to protect our rights, property, and the safety of our staff, customers, and others.
Data Sharing And Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational security measures.
Types of processors we may use include:
IT, hosting, and cloud service providers who store or support our business systems.
Payment service providers who securely process card and other payments.
Customer relationship management and booking system providers.
Professional advisers such as accountants or legal advisers where necessary for legitimate business and legal reasons.
We may also share personal data with independent cleaners or cleaning teams engaged to deliver the services, to the extent necessary for them to attend your property and perform the agreed work.
In limited circumstances, we may share personal data with third parties as data controllers in their own right, such as regulators, law enforcement, or other authorities where required by law or necessary to protect our rights or the rights of others.
International Data Transfers
If any of our service providers or systems are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or other recognised transfer mechanisms, so that the level of protection is essentially equivalent to that under UK data protection law.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services to you, meet our legal and regulatory obligations, resolve disputes, and enforce our agreements.
In general, we keep customer and booking records for a period that reflects applicable limitation periods for legal claims and statutory record-keeping requirements. After these periods expire, or when the data is no longer required, we securely delete or anonymise your personal data.
Where we rely on your consent for marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or object to such processing, at which point we will update your preferences to stop such communications, while retaining limited records to respect your choice.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. These measures include restricting access to personal data to staff and contractors who need it for the performance of their duties, maintaining secure systems, and regularly reviewing our security practices.
Your Data Protection Rights
As a data subject, you have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, you have the right to:
Access: Request confirmation of whether we process your personal data and receive a copy of the data we hold about you.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Restriction: Request that we restrict the processing of your personal data in certain situations, such as while we consider a request to rectify or object.
Objection: Object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and object to processing for direct marketing.
Data portability: Request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing that took place before withdrawal.
Exercising Your Rights And Contacting Us
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details available on our usual customer communication channels. We may need to confirm your identity before responding to certain requests.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updated version will be made available through our usual customer information channels and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
